Refund policy
Return Policy
Mike's Bikes offers a Shop with Confidence Guarantee on all purchases. If you're not 100% satisfied with your purchase, we will gladly accept returns in like-new condition.
- Items must be in new condition, with all original packaging, and with all manuals and accessories included. Items returned damaged, used, or without packaging are subject to a restocking fee or a partial refund based on the market value of the returned product.
- Bicycles may be returned within 14 days of delivery or receiving (return shipping and restocking fees may apply).
- Gear may be returned within 30 days of delivery or receiving.
- Apparel must be returned new, unworn, and unwashed, with all tags where applicable. If there are any signs of use, we may refuse the return.
- Shoes must be returned in new condition and show no signs of installation of parts or hardware. If any of these conditions are violated, we may refuse the return.
- Special Orders and Closeout items are FINAL SALE. No returns.
- Gift cards are non-refundable and cannot be redeemed for cash; all gift card sales are final. In accordance with state law, low-balance cash-outs may be available where required (e.g., balances of $9.99 or less in California).
- All refunds require an original receipt. For returns without an original receipt, we may, at our discretion, issue store credit.
- We will provide a prepaid return shipping label (cost to be deducted from final refund amount).
- We do not offer exchanges. Please submit your return and place a new order.
- Refunds will be issued in the same form of payment as originally used.
Please note: Original shipping and assembly fees are non-refundable.
Return Shipping Fees
We offer prepaid USPS and FedEx return shipping labels for a small fee that will be deducted from your total refund (for use within the contiguous U.S.) for all items except complete bikes and oversized items.
The flat fees below detail the return shipping cost for complete bikes. Each fee includes a prepaid return label.
| Item | Flat Return Fee |
|---|---|
| Complete kids' bikes with 24-inch wheels or smaller | $50 |
| Complete non-electric bikes | $99 |
| Complete electric bikes | $149 |
For oversized items, including cargo bikes, you're responsible for the full cost of return shipping.
These fees cover all costs associated with returning a bicycle, including inspection, labor, warehouse handling, paperwork, and shipping.
Restocking Fees
Items that show significant signs of use or wear, have visible damage, or are missing components may be subject to a restocking fee. This includes damage caused by improper packaging during return shipping. We'll assess the item's condition when we receive your return and determine whether a restocking fee applies.
Online Returns
Online returns couldn't be easier. Submit your online return request here. Online returns follow our standard policy above.
Store Returns
Bring your item with its original product packaging and tags, as well as proof of purchase, to any of our Mike's Bikes locations for a free and easy return or exchange.