These are three traits our bikes are legendary for, so when we build a complete bike we always pair our frames with components that are regarded similarly. For the all-important drive unit we used entirely Shimano Steps components - battery, charge port, power button, controllers. This means all parts, service and warranty is available through Shimano and Santa Cruz. Shimano stock e-parts through distributors and retailers the world over, the Shimano E-Tube app can troubleshoot any issues, and there’s already robust retailer training through S-Tec, consumer websites and a network of technical product support teams.
The Shimano motor and battery, as well as the whole parts spec was carefully chosen for performance, reliability and support.