Our 5-Year Maintenance Plan, offered for $150.00 with any new bike purchase, covers the following techs for 5 full years from the date of purchase:
Full tune-ups ($85 each)
Wheel truing ($10-25 each)
Bearing adjustments ($5-15 each)
Labor to replace brake pads ($8-15 each)
Labor to replace chain ($6-10 each)
Labor to replace cables ($8-20 each)
Labor to replace a tire or tube ($10 each)
Brake and derailleur adjustments ($8-12 each)
Our 5-Year Maintenance Plan covers, free of charge:
Full "tune-ups," complete description of which can be obtained in any of our tech departments. Generally, "tune-ups" cover all basic maintenance of the bicycle, including: Gear adjustments, brake adjustments, wheel truing and tensioning, bearing adjustments, safety checks, drivetrain lubrication, pivot point lubrication, tightening and inspection of all bolts and fasteners.
Wheel truing, tensioning, dishing, and inspection.
Derailleur adjustments, tuning, inspection, and lubrication.
Adjustment of non-fixed bearings, including headset, bottom bracket, hubs, and pedals.
Labor charges for replacement of brake cables and derailleur cables (NOT housing).
Labor charge for replacement of brake pads.
Labor charge for replacement of chain.
Lubrication of pivot points and drivetrain.
Our Policy does NOT cover:
Cleaning of the bicycle or drivetrain.
ANY parts, whatsoever.
Repacking or lubrication of bearings.
Labor charge for replacement of parts, other than those itemized above.
Installation of accessories.
Repair of damage from accidents or crashes.
Repair of damage from abuse, neglect, or lack of maintenance.
Any internal tech to suspension forks or rear shocks, other than routine lubrication.
Terms and Conditions:
Mike's Bikes sells, for $150.00, a 5 Year Tech Policy sticker which, when affixed to a new bicycle purchased from us, entitles the original purchaser of the bicycle and the Policy to unlimited tech, further description of which follows, for 5 years from the purchase date of the Policy.
The Policy is offered only to customers who have purchased a new bicycle from us within the past 90 days. The Policy may not be offered on bicycles more than 90 days old, and it will never be offered on bicycles not purchased directly from us. Whether or not a Policy is offered on a particular bicycle is at the sole and absolute discretion of the management of Mike's Bikes. We reserve the right to refuse to offer a Policy to any one for any reason. We reserve the right to cancel any Policy for any reason, the only remedy of such cancellation being the refund of the unused portion of the Policy purchase price to the original customer. The Policy does not include an option to renew, and the Policy is not sold for any duration other than 5 years.
The Policy is honored at any of our nine locations: Berkeley, Los Gatos, Palo Alto, Petaluma, Sacramento, San Francisco, San Rafael, Sausalito, and Walnut Creek, regardless of where the Policy was purchased. If we add more locations, the Policy will also be valid at those new stores.
The Policy is non-transferable under any circumstance; it is only valid for the original owner of both the bicycle and the Policy. We reserve the right to request the original purchase documentation at any time, and may refuse tech for failure to provide such documentation. The Policy is not transferrable to a different bicycle, other than that bicycle for which the Policy was originally purchased and to which the Policy sticker was originally affixed. Removal or attempted removal of the Policy sticker other than by our staff, immediately VOIDS the Policy, for which no remedy is available. The loss, theft, or destruction of the original bicycle for which the Policy was purchased, and to which the Policy sticker was originally affixed, immediately VOIDS the Policy, for which no remedy is available.
The decision as to whether or not a particular item is covered by the Policy is at the sole and absolute discretion of the management of Mike's Bikes. Bicycles covered by the Policy must be scheduled into the store's tech schedule, in the same manner as those bicycles which are not covered by the Policy. That is, the Policy does not guarantee any particular time frame for completion of techs, and timing of said completion relies heavily on several variables, including the tech department's staff levels, and the number of customers requiring tech at that time.
The 5 Year Tech Policy provides you with the peace-of-mind that your new bike will remain in excellent working order for a long time! Of course, it doesn't mean that you'll NEVER incur any maintenance expense, but it will cut down on that expense considerably. If you ever have questions about the Policy, or need to discuss any aspect of the sevices we provide, please contact us at (888) 696-BIKE firstname.lastname@example.org.